General & Account Related

1. Why do I need a verified account to use Rentxng services?

At Rentxng our main aim is to eliminate brokers from whole rental scene. In order to achieve that we verify each owner/tenant's account and activate it after verifying that the user is genuine.

2. How long does it take for email verification?

Email verification is very simple. As soon as you register you will receive a mail with link to verify your email. It hardly takes a couple of minutes.

3. How long does it take for mobile number verification?

Our CSR's work tirelessly to verify your account asap. Generally a mobile number verification happens in less than 4 hours.

4. How will I know if my account is verified?

You will be notified about the account verification via email and sms.

5. Is it safe to use login via facebook & Google (social network)?

• At Rentxng customer satisfaction is our main aim and we don't post anything on your social network for cheap publicity
• We don't ask for any extra information when you login with your social account
• If you use your social account, you will not have to remember one more cryptic password :)
• And Your email will be automatically verified
• If you are registering with social account, please make sure that your provide your mobile number at profile page after login

Owners Related

1. Can I list my property until my account is verified?

Yes, you can list your property without worrying about the account verification. As part of property verification we will verify your account as well.

2. Why is my property listing not visible?

Every listing on Rentxng is verified for its content, photo, location and genuine broker free ownership. Property is made active (visible for all) after these verifications.

3. I made a change to my property listing & now it is not visible in search?

Any changes to the property listing after activation will go through scrutinization process to maintain the quality of listing on sites. Don't worry! Our CSRs will make it active within no time if all details are acceptable.

4. Any recommendations for property owners while listing a property?

As we make the word broker free, we seek your cooperation by following below guidelines:

• Provide accurate details while listing your property
• Provide exact location of your property on the map
• Please do not include your phone/email number in description of property
• Add at least one photos of each room, kitchen, hall etc. to make your listing more attractive
• We have kept the listing process simple. A novice user can complete a listing in less than 5 minutes

5. I received a SMS stating that my property listing was rejected, Can you explain why?

Our main aim at Rentxng is to eliminate brokers from the rental scene and if we find a property listing by a user who is a broker or suspected to be a broker, we reject the listing. While doing so we may end up rejecting genuine listings sometimes. For such cases, please contact us.

Tenant/Seekers Related

1. Why do I need wait for my account to be validated to see owner details?

After your registration on Rentxng your details such as name, email address & mobile number are used to verify that it is not associated with a broker. After successful verification, you can contact owners directly. This extra step has been added to eliminate the brokers completely.

2. Can I view properties until my account is verified?

Yes, you can search and shortlist the properties with an un-verified account. But to receive owner's email & phone number you will have to wait for the account verification to complete.

3. I am new to city, how can I use Rentxng to find a suitable house for me?

To help new migrants to the city, we have map search feature which provides the exact location of the property on the map. You can also look for details such as nearby schools, hospital etc. on the map on the detail page of the property

4. I didn't find property for my requirement, what should i do?

In this situation we would request to let us know through contact us page and our customer support will notify you over the phone for the specific requirment.